Available commands:
about - Information about me
skills - My technical stack
experience - Professional work history
guest
Hello, World! I'm Victor Jefferson, a passionate Aspiring Linux Systems Administrator.
USMC veteran with a B.S. in Information Technology, building hands-on experience in Linux administration, cloud infrastructure, and automation.
I started in enterprise IT support — troubleshooting Windows, macOS, and Linux systems, managing devices and accounts, and resolving issues under SLA-driven environments at AMD/Xilinx. Alongside that, I've been building real infrastructure experience: deploying and automating web servers across AWS, Azure, and DigitalOcean with Ansible, and configuring LAMP stacks from the ground up. I'm now focused on deepening my skills in Linux systems administration and cloud infrastructure.
> "First, solve the problem. Then, write the code." - John Johnson
OSS Technician / Help Desk Support @ Object Win Technology (Client: AMD/Xilinx)
Sep 2024 - Present
- First point of contact for employee technical issues — troubleshooting hardware, software, and network problems across Windows, macOS, and Ubuntu/Linux environments.
- Provisioned hardware and user accounts, managed password resets, and configured endpoint security tools.
- Performed root cause analysis using Event Viewer, Task Manager, Resource Monitor, and WinDbg (minidump analysis) to diagnose and resolve BSOD and system performance issues.
- Logged and tracked support requests via enterprise ticketing systems, ensuring SLA compliance.
- Contributed to internal knowledge base articles and troubleshooting guides.
{
"operating_systems": ["Windows", "macOS", "Linux / Ubuntu"],
"cloud_and_automation": ["AWS", "Azure", "Ansible", "System Automation"],
"device_management": ["Intune", "JAMF"],
"scripting_and_languages": ["Python", "Bash", "SQL"],
"linux_administration": ["systemd", "nmcli", "Bash scripting"],
"troubleshooting_tools": ["Event Viewer", "Task Manager / Resource Monitor", "Activity Monitor / Console"]
}